Terms of Service
These Terms of Service (these “Terms”) govern the rights and obligations between Ashirase Corporation (“Company,” “we,” “us,” or “our”) and customers (“you” or “Customer”) regarding the walking assistance service for visually impaired individuals (the “Service”) provided by the Company.
Article 1 (Application)
1.These Terms are intended to define the rights and obligations between you and the Company regarding the use of the Product (as defined in Article 2), the App (as defined in Article 2), and the Service, and shall apply to all relationships between you and the Company related to the use of the Product, the App, and the Service.
2.Any regulations related to the Service that the Company posts on its website (https://www.ashirase.com/) shall constitute part of these Terms.
3.In the event of any conflict between the content of these Terms and the regulations or other descriptions of the Service mentioned in the preceding paragraph, the provisions of these Terms shall take precedence.
Article 2 (Definitions)
The following terms used in these Terms shall have the meanings set forth below:
(1) “Service Agreement” means the service agreement concluded between the Company and you, with these Terms as the contract conditions, for the use of the Product, the App, and the Service.
(2) “Product” means the vibration-type wearable device that attaches to your shoes and is necessary for using the Service. You must separately purchase the Product.
(3) “App” means the application that must be installed on your mobile device to use the Service. You must download and install the App on your mobile device using the method separately specified by the Company.
Article 3 (Formation of Service Agreement)
1.You may apply for a Service Agreement by agreeing to comply with these Terms and providing certain information specified by the Company (the “Registration Information”) to the Company in the manner specified by the Company.
2.When you become able to use the Service after completing the procedures set forth in the preceding paragraph, the Company shall be deemed to have accepted your application, and the Service Agreement shall be concluded.
3.The Company may refuse or cancel acceptance of your application without any compensation to you if you fall under any of the following circumstances. If the Company refuses or cancels such acceptance, you shall accept such refusal or cancellation, and the Company shall not be liable for any damages or losses incurred by you as a result of such refusal or cancellation.
(1) If all or part of the Registration Information is false, incorrect, or incomplete
(2) If you are a minor, adult ward, person under curatorship, or person under assistance, and have not obtained the consent of a legal representative, guardian, curator, or assistant
(3) If the Company determines that you are an antisocial force (meaning organized crime groups, members of organized crime groups, right-wing groups, antisocial forces, or other similar entities; the same shall apply hereinafter), or that you have any interaction or involvement with antisocial forces, such as cooperating with or participating in the maintenance, operation, or management of antisocial forces through funding or other means
(4) If the Company determines that you are a person who has previously violated a contract with the Company or a related party
(5) If it becomes clear that the credit card you specified is invalid or has been suspended or restricted by a credit card company or financial institution
(6) If the Company otherwise determines that registration is inappropriate
4.If there are any changes to your Registration Information, you must promptly notify the Company of such changes using the method specified by the Company. The Company shall not be liable for any disadvantages you may suffer due to your failure to provide such notification.
Article 4 (Service Content and App License)
1.The Service is a walking assistance service for visually impaired individuals provided by the Company to you, and its content is described on the Company’s website (https://www.ashirase.com/). The Service is intended to assist your walking and does not guarantee the safety of your walking.
2.The Company grants you a non-exclusive license to use the App within the scope of using the Service, subject to your compliance with each provision of the Service Agreement.
Article 5 (Fees and Payment Method)
You may use the Service (the App) free of charge.
Article 6 (Precautions and Prohibited Acts for Using the Service)
The Service is intended to assist your walking. Therefore, when using the Service, you must be aware of and comply with the following usage conditions, environments, and precautions:
(1) Please use appropriate means (including but not limited to white canes and guide dogs) to walk safely.
(2) The location information used in the Service is obtained through the GPS function installed in your mobile device. Therefore, please note that the GPS function may not operate normally depending on the usage environment, and the Service may not be available properly. For example, in areas with high-rise buildings or inside buildings or forests, the GPS function may not operate normally and the Service may not be available properly.
(3) Please use the Product in accordance with the Product’s instruction manual (https://www.ashirase.com/support). Also, please properly attach the Product to your shoes.
2.When using the Service, you must not engage in any of the following acts or acts that may fall under any of the following:
(1) Acts that violate laws and regulations or acts related to criminal activities
(2) Acts that violate the Service Agreement
(3) Acts of using the Service (including the Product and the App) for purposes other than the intended purpose of the Service
(4) Acts that violate public order and morals
(5) Acts that infringe upon the intellectual property rights, portrait rights, privacy rights, honor, or other rights or interests of the Company, other customers of the Service, or other third parties
(6) Acts that place excessive load on the Service’s network or systems
(7) Reverse engineering or other analysis of the App
(8) Acts that may interfere with the operation of the Service
(9) Unauthorized access to the Company’s network or systems
(10) Advertising, promotion, solicitation, or business activities on the Service without the Company’s prior consent
(11) Collection of information about other customers of the Service
(12) Acts that cause disadvantage, damage, or discomfort to the Company, other customers of the Service, or other third parties
(13) Providing benefits to antisocial forces
(14) Other acts that the Company deems inappropriate
Article 7 (Disclaimer of Warranties and Limitation of Liability)
1.The Company does not guarantee the completeness, usefulness, availability, accuracy, immediacy, timeliness, safety, reliability, fitness for a particular purpose, etc., of the information provided in the Service (including but not limited to the timing and intensity of vibrations in the Product), and shall not be liable for any damages or losses incurred by you or third parties in relation to such matters.
2.The Company shall not be liable for any damages or losses incurred by you or third parties as a result of your violation of the Service Agreement.
Article 8 (Suspension of Service)
The Company may suspend or interrupt all or part of the Service without prior notice to you in any of the following cases:
(1) When emergency inspection or maintenance of computer systems related to the Service is required
(2) When the Service cannot be operated due to computer or communication line failures, operational errors, excessive access concentration, unauthorized access, hacking, etc.
(3) When the Service cannot be operated due to force majeure such as earthquakes, lightning, fires, floods, power outages, or natural disasters
(4) When the Company otherwise determines that suspension or interruption is necessary
Article 9 (Rights Attribution)
All intellectual property rights related to the Service (including but not limited to the Product and the App) belong to the Company or parties who have licensed such rights to the Company.
Article 10 (Contract Period)
The contract period of the Service Agreement shall be the period selected by you (the “Customer Selected Period”) starting from the date the Service Agreement is concluded. If you do not cancel the agreement pursuant to Article 13 at least 24 hours before the contract period expires, the agreement shall be automatically renewed for the same period as the Customer Selected Period under the same conditions.
Article 11 (Changes to Service Content and Termination)
1.The Company may change the content of the Service or terminate its provision at its discretion.
2.When the Company terminates the provision of the Service, it shall notify you in advance.
Article 12 (Termination)
1.The Company may terminate the Service Agreement without prior notice or demand if you fall under any of the following circumstances:
(1) If you violate any provision of the Service Agreement
(2) If it is discovered that there are false facts in the Registration Information
(3) If you fall under any of the circumstances listed in Article 3, Paragraph 3
(4) If the Company otherwise determines that you are not suitable as a user of the Service
2.If you fall under any of the circumstances listed in the preceding paragraph, you shall naturally lose the benefit of time regarding all debts owed to the Company and must immediately pay all debts to the Company.
Article 13 (Cancellation of Service Agreement)
If you wish to cancel the Service Agreement, you must complete the cancellation procedure using the method specified by the Company as described on the Ashirase member page (https://www.ashirase.com/membership). The cancellation shall take effect when the cancellation procedure is completed, but you may continue to use the Service until the end of the original contract period.
Article 14 (Confidentiality)
You must keep confidential any information that the Company discloses to you in connection with the Service with a request for confidential treatment, except with the Company’s prior written consent, and must not use such information for any purpose other than using the Service.
Article 15 (Handling of Customer Information)
The Company’s handling of your customer information shall be governed by the Company’s Privacy Policy (https://www.ashirase.com/privacypolicy), and you agree to the Company’s handling of your customer information in accordance with this Privacy Policy.
Article 16 (Contact/Notification)
1.Inquiries and other communications or notifications from you to the Company regarding the Service, and notifications regarding changes to these Terms and other communications or notifications from the Company to you, should be made through the following contact window:
Contact Window
Ashirase Customer Support Team
Email: support@ashirase.com
2.When the Company makes contact or notification to the email address or other contact information included in the Registration Information, you shall be deemed to have received such contact or notification.
Article 17 (Transfer of Position under Service Agreement)
You may not transfer, assign, create security interests in, or otherwise dispose of your position under the Service Agreement or any rights or obligations under the Service Agreement to third parties without the Company’s prior written consent.
Article 18 (Exclusion of Antisocial Forces)
1.You represent and warrant that you and any third parties you use do not fall under any of the following categories and will not fall under any of them in the future:
(1) Being a group or individual that pursues economic profit using violence, force, or fraudulent methods (hereinafter “Antisocial Forces”)
(2) Having a history with Antisocial Forces
(3) Providing investment, loans, funds, or services to Antisocial Forces
(4) Having any transactions with Antisocial Forces
(5) Associating with Antisocial Forces
(6) Having intimate or inappropriate relationships with Antisocial Forces
(7) Using threatening language or behavior, violence, spreading false rumors, or using deception or force to damage your credit or interfere with the business of supervisory management organizations in relation to transactions, or similar acts
2.If you fall under any of the items in the preceding paragraph, the Company may immediately terminate all or part of the Service Agreement without notice or demand, and the Company shall not be liable for any damages or losses incurred by you.
Article 19 (Severability)
Even if any provision of the Service Agreement or part thereof is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of the Service Agreement and the remaining parts of provisions determined to be partially invalid or unenforceable shall continue to be fully effective.
Article 20 (Governing Law and Jurisdiction)
1.These Terms and the Service Agreement shall be governed by Japanese law.
2.The Tokyo District Court shall have exclusive jurisdiction as the court of first instance for all disputes arising from or related to these Terms or the Service Agreement.
Article 21 (Changes to These Terms)
When the Company changes these Terms, it will notify you in accordance with Article 16 at least 14 days before the change date. If you do not withdraw from the service pursuant to Article 13 by the change date, you shall be deemed to have agreed to such change.
Article 22 (Supplementary Provisions for Customers Using Apple Inc.’s OS and Smart Devices)
This article supplements the provisions of these Terms for customers using the Service on OS and smart devices provided by Apple Inc. (“Apple”) and is attached to the provisions of these Terms. In case of any conflict between the following provisions and the provisions of these Terms, the following provisions shall take precedence.
1.The Service Agreement is concluded between you and the Company, and you acknowledge that Apple is not a party to the Service Agreement and is not responsible for the Service.
2.The Company grants you a non-transferable license limited to using the Service on Apple-branded products that you own or control, in accordance with the Usage Rules set forth in Apple’s Media Services Terms of Service.
3.You acknowledge that Apple has no obligation to provide maintenance and support services for the Service.
4.You acknowledge that if the App does not conform to applicable warranties, you may notify Apple, and Apple shall not be liable for any damages to the extent permitted by law.
5.If there are any claims or demands arising from the Service or your use of the Service due to product liability, violation of any applicable laws, violation of consumer contracts or related regulations, you shall notify the Company and shall not make any claims or demands against Apple in that regard.
6.If there are any claims that the Service or your use of the Service infringes third-party intellectual property rights, or any demands arising therefrom, you shall notify the Company and shall not make any claims or demands against Apple in that regard.
7.You represent and warrant that you do not reside in a country subject to U.S. government embargo or designated by the U.S. government as a terrorist-supporting country, and that you are not listed on any U.S. government prohibited or restricted list.
8.You must also comply with agreements with third parties that apply when using the Service.
9.You acknowledge that Apple and Apple’s subsidiaries are third-party beneficiaries of this agreement, and that by accepting the terms of this agreement, Apple has the right (and is deemed to have accepted the right) to enforce this agreement against you as a third-party beneficiary.
Revised: September 5, 2025
Revised: October 16, 2024
Revised: November 1, 2023
Revised: March 1, 2023
Established: January 14, 2023
